Store Policy

Because We Care

At The Pink Turtle, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

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• We do not accept returns on personalized items, we will provide you a proof to check spelling and any errors before production.

• We will accept returns on items that were received within 7 days of delivery, shipping will not be refunded and you must pay the shipping to return it to us.

• We will strive to make every transaction one that will make you want to shop with us again.  Please contact us with any issues and we will do our very best to work out the issues.